Question 1

What is IPTV and how does it work?

Accepted Answer

IPTV (Internet Protocol Television) is a technology that delivers television programming via Internet rather than traditional terrestrial signals. With NEXUS OTT, you access over 20,000 channels through a stable Internet connection.

Question 2

What internet speed do I need for IPTV?

Accepted Answer

For an optimal experience, we recommend: 10 Mbps for HD streaming, 25 Mbps for 4K. A wired connection (Ethernet) is preferable to WiFi to avoid interruptions.

Question 3

What devices can I watch IPTV on?

Accepted Answer

NEXUS OTT is compatible with: Smart TVs (Samsung, LG, Android TV), Amazon Fire Stick, smartphones and tablets (iOS and Android), computers (Windows, Mac, Linux), and MAG boxes.

Question 4

Do you offer a free trial?

Accepted Answer

Yes! We offer a free 24-hour IPTV trial to let you check the quality of our service before purchasing a subscription.

Question 5

How do I receive my credentials after purchase?

Accepted Answer

Immediately after payment confirmation, your credentials are automatically generated and sent to your email address. You can also view them in your Client Area.

Question 6

What if a channel doesn't work?

Accepted Answer

Our service has a redundancy system. If a channel encounters a problem, it is automatically redirected to another server. In case of persistent issues, our support is available 24/7.

Question 7

Do you include adult or XXX content?

Accepted Answer

No. NEXUS OTT is a family-friendly IPTV service. We do NOT include any adult, XXX, or pornographic content. All our channels are carefully curated to be suitable for all ages.

Question 8

The app doesn't appear in the store?

Accepted Answer

Check the device region. Try Flix IPTV or install an APK for Android/Fire TV.

Question 9

The app asks for a paid license?

Accepted Answer

Smart IPTV and Flix IPTV may require a one-time license (5-10€), independent of your IPTV subscription.

Question 10

Channels won't load / URL error?

Accepted Answer

Check the MAC address and M3U URL (copy/paste without spaces), reload the playlist and restart the app.

Question 11

No picture/sound or unstable playback?

Accepted Answer

Try another channel, update the app and check your connection (Ethernet / 5GHz Wi-Fi recommended for HD/4K).

Question 12

Multi-screen possible?

Accepted Answer

One account = one device at a time. For more devices, upgrade to a higher plan.

Question 13

How to get the channel guide (EPG)?

Accepted Answer

EPG is automatically included. Configure it in your IPTV app settings to see the TV guide.

Frequently Asked Questions

General Questions

Installation Questions

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Frequently Asked Questions

General Questions

Installation Questions

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